Support

National Service Center

Printer Repair & Technical Support

Fast, expert repair for your barcode printers and equipment — backed by our National Service Center. Request an RMA below to get started.

How Repair Service Works

Request an RMA
Fill out the repair request form below with your equipment details and the issue you’re experiencing.
Ship Your Equipment
We’ll send you an RMA number and shipping instructions so your item is tracked every step of the way.
Expert Repair
Our technicians diagnose and repair your equipment at the Century Systems National Service Center.
Back Up & Running
Your repaired equipment ships back to you, tested and ready to go.

Before you ship it
Try the Printer FAQs

152 answers from our technicians on error messages, print quality, calibration, drivers and label software — for Century Falcon and Eagle, Avery Dennison, Toshiba TEC and Novexx printers. Many faults are a setting, not a repair.

Browse Printer FAQs →

Manuals and documentation
Download the manual

908 documents for Toshiba TEC, TSC Auto ID, Printronix Auto ID, GoDEX, NOVEXX Solutions, SATO and others — 312 user manuals, 117 quick-start guides, 30 programming references, 106 brochures and 343 spec sheets. Free to download, with no form to fill in. Each one says when it was published and whether it comes from the manufacturer or from our archive.

Need a printer driver? See Printer Drivers.

Browse downloads →

Service Plans

Coverage for every level of urgency — from a same-day replacement printer shipment to phone diagnosis, on-site dispatch and depot repair. Compare all service options.

We service every printer brand we carry, plus Datamax, Honeywell and Zebra.

Avery DennisonCentury SystemsDatamaxGoDEXHoneywellNovexxPrintronixSATOToshibaTSCZebra

Contact Technical Support

Questions before submitting a repair request? Contact Us or call (937) 237-2001.

Before You Begin, Have Ready:

Product Model Number
Serial Number
A brief description of the problem

Request Printer Service or Repair (RMA)